Privacy Policy
At ProMindset, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have over your information. ProMindset is operated by PROMINDSET LTD, trading as ProMindset.
1. Information We Collect
Depending on how you interact with ProMindset, we may collect:
- your name and contact details;
- your delivery address;
- account and programme information;
- purchase and transaction information;
- information you provide through forms, questionnaires, assessments or messages;
- information about your use of and progress through our programmes;
- information you provide when contacting us; and
- basic technical information about how you use our website, app and digital services.
If a parent or guardian purchases or uses ProMindset for a young player, we may also collect information about that player where needed to provide our services.
We aim to collect only the information we reasonably need.
2. How We Use Your Information
We may use your personal information to:
- process purchases and payments;
- create and manage your ProMindset account;
- provide access to our programmes and app;
- deliver physical products such as the ProMindset notebook;
- provide customer support;
- communicate important information about your purchase or programme;
- understand how our programmes and services are being used;
- improve ProMindset and the experience we provide;
- keep our services safe and secure;
- meet our legal obligations; and
- send marketing communications where we have permission or are otherwise permitted to do so.
3. Our Legal Basis for Using Your Information
Under UK data protection law, we need a lawful reason for using your personal information. Depending on the circumstances, we may use your information because:
Contract: we need it to provide a product or service you have purchased or requested.
Legitimate interests: we have a legitimate business reason to use the information, such as operating, protecting and improving ProMindset, provided your rights and interests do not override those interests.
Consent: you have given us permission to use your information for a particular purpose.
Legal obligation: we need to use or retain information to comply with the law.
Where we rely on consent, you can withdraw it at any time.
4. Children and Young Players
ProMindset is designed for young footballers, including players under the age of 18. We take additional care when collecting and using children's personal information.
We aim to:
- collect only the information we reasonably need;
- use children's information in ways that support their best interests;
- protect children's privacy by default where appropriate;
- explain how information is used in clear and age-appropriate language; and
- provide appropriate ways for young people and their parents or guardians to contact us about their information.
Where parental consent is required by law, we will take appropriate steps to obtain it. Children and young people also have rights over their personal information.
5. Who We Share Information With
We do not sell your personal information.
We may share information with trusted companies that help us operate ProMindset, including providers of:
- payment processing;
- our website and app;
- email and customer communications;
- customer relationship management;
- forms and assessments;
- delivery and fulfilment;
- analytics; and
- other technology required to provide our services.
We may also share information where required by law or where reasonably necessary to protect our legal rights.
Where another company processes personal information on our behalf, we take appropriate steps to ensure the information is handled securely and appropriately.
6. International Transfers
Some of the companies and technology providers we use may process or store personal information outside the UK.
Where personal information is transferred internationally, we will use appropriate safeguards where required by UK data protection law.
You can contact us if you would like more information about how your information is protected when transferred internationally.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include keeping information for as long as needed to provide our services, maintain appropriate business records and meet legal, accounting or regulatory requirements.
Different types of information may therefore be kept for different periods. When information is no longer required, we will delete or anonymise it where appropriate.
8. Marketing
We may send you information about ProMindset programmes, content, offers and services where you have agreed to receive it or where we are otherwise legally permitted to do so.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting hello@promindset.co.uk.
Unsubscribing from marketing will not prevent us from sending important messages relating to a product or service you have purchased.
9. Cookies
Our website may use cookies and similar technologies to make the website work, understand how it is being used and improve your experience.
Where consent is required for non-essential cookies, we will ask for your permission before using them.
You can manage your cookie preferences through our website where available or through your browser settings.
10. Your Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent where we rely on consent.
You can also object to the use of your personal information for direct marketing. To exercise any of these rights, contact hello@promindset.co.uk.
11. Keeping Your Information Safe
We take appropriate steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
We also take reasonable steps to ensure the companies we use to provide our services handle personal information appropriately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time if our services, the way we use personal information or applicable laws change.
The latest version will be available on our website, with the date it was last updated shown at the top.
13. Contact Us
If you have any questions about this Privacy Policy, how we use your information or your data protection rights, please contact PROMINDSET LTD, trading as ProMindset.
Email: hello@promindset.co.uk
Company number: 09187199
Registered office: W H Prior, Railway Court, Doncaster, South Yorkshire, England, DN4 5FB
If you are unhappy with how we have handled your personal information, you can also make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
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